When Your Product or Service is You

Doing business in today’s web based world is changing almost daily.  You work on your website,  get on Facebook,  you try to learn all about social media to either try to just keep up, or maybe to move your marketing efforts forward.

Your competitors may have the ability to learn more than you to stay a step ahead of you.  They may have discovered the next best Facebook app to get them more Likes, Fans, and or interest.  Others may have more money than you and can outspend you, they can Out-Tweet you, out post you, out pagerank you, out comment you, out link you….

Be The Best You Can Be

Small Business Marketing- Selling a Business

But no one can Out-You You.  Or stated in the first person- “You Cant Out-Me Me”  .We all are busy trying to move our businesses forward but do we really know if Twitter will be in ours or others marketing plans 5 years from now.  So how or where does one focus.  Is your product of service you sell- you?  

I am a business broker based in Florida and I help/work with people with the process of buying and selling of businesses.  One aspect of the business that makes a business more saleable is the ability for the business to not be dependent upon the owner so that if/when the owner is “replaced” a transition can be seamless.  So building a business based on the brand or product being “You” can appear counter-intuitive.

My view based on my experiences is that a customer does business as much with “the way a company does business”, “company philosophies”, “company approach”, as much as they do business with a certain individual.  When you think about it we do like the person that we do business with but what is it that we really like?  I tend to think it’s the way that person deals with me,  and it’s easy to assume that approach starts” at the top”.

 

How Important is Business Owner when Selling a Business?

So I think it’s easy to assume if a customer/client likes the approach or way you do business as an owner and your “brand” is based on how you approach service and ethics and business practices- that this is who the company is and the company is NOT you.   If you as the business owner demand honest ethical reliable hard work from yourself and customers see that, they know what your expectations as a business owner are.

So if you as a business owner are not truthful, don’t return phone calls, think it’s ok to quote one price and then demand another price after the work is done why would the customer expect anymore from anyone else in your organization.

Submit Your Business To Your Philosophy

But the product/brand that you are building on the web content that you post to build your brand may not need to be about you by name- it may be your philosophies, your ways and approaches toward running your business.  I have been posting business articles about my experiences, views, and ideas for several years.  When someone engages me as a business broker -they are engaging me, and they can understand me through my writings if they choose to do that as a starting point- or they can choose not to engage me as a business broker because of my writings.

Maybe you don’t have the most experience, maybe you are not the smartest, maybe some of what you offer has some shortcomings- most everything does.  We all have areas of what we do that can use improvements, but you know you do bring something to the table that is unique to you.

So as the internet changes and strategies change on what new  site/app/blog/tweet/hashtag/social bookmark you should be using- you can retain certainty that you and your story will forever remain unique.  There is only one You.  But as the old song goes from The Who – Who Are You? – You are your feelings, your beliefs, your experiences, ideals, likes, dislikes,  the good and the not-so-good of you, and your way of going thru life (and business).

Nobody can do you better than you.  So when you are creating or building a brand,  and the brand is you- no competitor no matter how much money or how smart or how experienced is going to out you- you.

Most Valuable Skill of Todays Small Business Owner- Treading Water

Running a business, owning a business, buying a business, or starting a business requires a whole toolbox of skills, efforts, attributes, timing and possibly some good fortune.  It is well documented that to successfully own a business buy a business or start a business requires skills such as:

  • Being Driven
  • Organized
  • a “Do whatever necessary” attitude
  • Willingness to experience failures but not accepting failure as an option
  • Financial ability
  • Leadership skills, sales, marketing, the list can go on an on.

There is a new requirement that a small business owner needs  to be part of his/hers skill set- the ability to tread water.

New Business Skill – Treading Water

Running a business over the last several years has required the small business owner to attain the skill of “treading water”.-  And for this discussion I am defining treading water as the ability to “hang on” to the businesses until the economy recovers.  And when one looks at our economy from a Main Street perspective in lieu of a Wall Street view,  the need for one to be able to tread water for a couple more years may be needed.

My definition of a small business is not how the government defines small business, rather the millions of businesses with 50 or less employees (and the many with 5 or less employees), that currently are working harder to end up with less and essentially try to hang on until the economy turns around.  Recessions don’t last forever?- right?

Photo (c) illustraconsulting.com

A Rising Tide lifts all Boats…. I recently had been on an Alaska Fishing trip , and fishing up there is all about the Tides,  and you plan and your time your fishing activities around them.  But the tide you can count on.  The boats and the docks are floating piers which allow the boats to move up and down with the Tide.   Every whatever hours, tide comes in a raises all the boats about 15 feet higher, tides leave all boats go lower.    One day the economy will improve and the vast majority of businesses will benefit (rise) from this improved situation.

But for how long can the small business owner tread water until the economy improves overall consumer spending, a beat up housing market, and significant unemployment problems.  As a business broker I engage in confidential discussions with business owners and hear the stories of small business owners  using  the high rate credit cards to help finance the business.

I talk with the small business owner that “owns” the building he operates ,  yet is so upside down on the building that turning that “asset” back into an asset is a remote possibility at best.  Most all payroll cuts have been made, some have moved into small leased spaces, others have long since made adjustment to personal and business expense spending to adjust to these difficult times.

Treading Water…. How Much Longer

How long will the small business owner need to tread water for?  We all know it is prudent to have savings/reserves for backup and or down days, but how long can reserves hang on for.  “Business Owner A” may be able to “tread water” for 1 year yet”Business Owner B”  may be able to tread water for 2 years- then what?  The previous business I had owned for 20 years did go thru multiple recessions.  If you own a business for any duration of time you will experience the economic cycles that do occur.  This recession is so very different.

As a small business owner currently working as a business broker in Florida, I continue to look at newer/better ways to conduct my business activities in this environment.hings that worked 2 years ago, may not work now.    It will be nice one day when the tide comes in and raises all boats, but in the mean time I focus on improving my situation.

I expect no help from government, banks, or others, waiting for help from those entities, to me is like waiting for a tide on a land-locked pond.   People and business are still buying and selling businesses but at a much slower pace than several years ago.  So like all the small business owners I work with, I have to work more for less.     How long can these small business owner tread water until conditions improve- I see and talk with  so many that are getting very tired.